Terms & Conditions

Terms & Conditions

 “All prices quoted are subjected to GST”


 Transportation Charges

For Buffet & Tea Reception Buffet , a transportation fees of $80.00 

Eve of PH - after 02:00PM & PH the transport charge is $90.00 

And Waived for order above $1000.00 FOOD only .

For Mini Buffet, Bento and Nasi Lemak Combo, a transportation fees of $30.00 

Eve of PH - after 02:00PM & PH the transport charge is $40.00 

And Waived for order above $600.00 FOOD only

Delivery times before 09:00AM or after 07:00pm incurs an additional surcharge of $50.00.

A surcharge of $50.00 is applicable for delivery to venues without Lift / Trolley Accessible.

A surcharge of $10.00 is applicable for the following areas:
1) Jurong Island

Please allow ±30 minutes grace from the "ready time" for unforeseen circumstances (traffic jams, parking problems, etc). Spice Village Pte Ltd will not be held responsible for such instances.

Deliveries for Full-Day Seminar Package is $120 and $80 for Half Day Seminar Packages.

The management reserves the right to amend the invoice on-the-spot for manual deliveries is found to be non lift level/path walk, No help rendered as promised as it delays your buffet and affects the operation’s next delivery schedule.

Latest collection for buffet is 10:00pm. For collections after 10:00pm before 11:29pm the surcharge is $30.00 and from 11:30pm till 01:00am: $70.00. For collection the next day, there is a surcharge of $80.00.

All extensions must be informed via telephone to the manager in charge before the agreed original collection time. If extension is only informed during the clearing time, an additional transport charge of $25.00 will be imposed.

Rental of any equipment after the event is strictly not allowed.

GST apply.


Full payment must reach us at least 7 days before function date.

Full payment must be made in advance for self collection orders.

Do note that orders $1000, would require a 20% deposit. We would furnish you with our corporate bank account.

 Cancellation Policy

At Spice Village, we are committed to provide the highest quality Food and Services to our clients. We also understand that changes and cancellations are unavoidable. As cancellations are costly to our operations, the following are minimum charges levied just enough to cover our losses should cancellations/changes  become necessary.

All Cancellations must be communicated in writing or through e-mail to our Catering Sales Consultants.

Cancellations with < 24 hours notice :       100% of bill

Cancellations with < 48 hours notice :       80% of bill

Cancellations with < 72 hours notice :       50% of bill. 

Cancellations with < 5 days notice :       30% of bill. 

"All orders must be placed minimum 3 working days and strictly no changes allowed 2 working days prior to the event date."

We appreciate your patronage and understanding.

 Set up and Pre-setting

Buffet set up for landed property is strictly on ground level only.

Should your event require Roller Top Chaffing dish, do note that there is a $5.00 per pax surcharge; as these chaffing dishes requires extra manpower to deliver.


For big scale events, we reserve the right to do pre-setting at the venue before the event date

Spice Village Food Pte Ltd reserves the right to change the dish to another of equivalent value without prior notice due to availability.

Other terms and conditions apply.

 Warranty of Goods / Services

All our products will last for 3 hours upon delivery under fair weather conditions, unless otherwise stated.

Food is best consumed within 3 hours for regular buffet with warmers and within 1 hour for mini buffet in disposable containers.

 Exchange & Refunds

All our goods sold are non-exchangeable and non-refundable.